zenose.blogg.se

For example, if an agent is in the Occupied status while in a video engagement, their Zoom presence status will be automatically set to In a Meeting.Īgents and supervisors are able to see all engagements which were assigned to them and closed, as well as engagements which were assigned to them but closed with another agent or supervisor.

Enhancements to active engagements tabs.Īdditionally, queue supervisors can see all engagements which were closed and assigned to the agents in their queue as well as engagements which were assigned to an agent in their queue but were closed with another agent.When viewing the active engagements tab, supervisors and agents can see the flow that the engagement went through. PREVIEW MAC OS SHARE COLUMN MISSING OF MAIL APPS FREEĬallback label for inbound notifications.) menu rather than having their own column area.Īdditionally, the supervisor action buttons have moved to the ellipses icon (.